Careers

To apply, send email including resume and cover letter to [email protected]

Maintenance Technician

Essential Responsibilities

• Troubleshoot and complete maintenance work orders as assigned consistently and efficiently with a sense of urgency.
• Weekly preventative maintenance property checks.
• Onboarding, post-departure and pre-arrival inspections.
• Documentation of time worked and tasks completed for billable and non-billable time.
• Conduct minor maintenance to vacation rental properties as directed by Maintenance Lead or management. This can include coordinating with service providers and vendors to complete major maintenance projects when needed. 
  • Repairing minor guest damage to the properties
  • Monitoring and maintenance of hot tubs
  • Light exterior and yard maintenance
  • Trash and recycling collection
  • Painting, touch-up and minor carpentry work
  • Replacing specialty light bulbs
  • Moving furniture during styling or deep cleaning
  • Proper preparation for seasonal changes

Physical Demands and Work Environment

• Frequently required to stand and walk, climb, balance, bend, stoop, kneel or crawl.
• Exposure to outside weather conditions, and icy and slippery surfaces.
• Must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
• Work truck, gear and supplies provided.

Employment

• Valid driver's license required
• Full-time; weekends frequently required
• Hourly role; $16-$25 depending on experience; on-call opportunities; overtime upon Manager approval
• Discretionary annual and seasonal bonuses
• Paid time off
• Flexible schedule
• Employee discounted rates on lodging and transportation
• Incredible team and work environment with people who care

 

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Reservations Specialist

Essential Responsibilities:
The primary responsibility of the Reservation Specialist is to be a key point of contact with our customers, past, present, and future. They are required to be customer service focused, and detail-oriented. 

• Promptly manage phone calls, text messages, and emails from guests to ensure guest satisfaction by preparing for upcoming stays, getting guests settled into their home, ensuring proper check-out, and handling any issues that may arise.
• Input and finalize reservations, process payments, ensure rental agreements are signed, and communicate special requests to the proper channels of the team.
• Possess and/or expand knowledge of the local area; wineries, restaurants, breweries, and attractions and be able to make recommendations to inquiring guests.
• Be a representative of the values of the organization when interacting with the team and clients.
• Adapt and evolve to the needs of the business in day-to-day operations.
• Communicate in a friendly manner with all coworkers, and other employees, with a focus on quality teamwork and constructive problem solving of any issues.
• Coordinate with the Operations Specialist on all office equipment issues and needs.

Employment:

• Full-time or part time; weekends required 
• Hourly role; Starting at $16.00 per hour; overtime upon Manager approval
• Discretionary annual and seasonal bonuses
• Paid time off
• Flexible schedule
• Employee discounted rates on lodging and transportation
• Incredible team and work environment with people who care 

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