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Guest Service Representative

Essential Responsibilities:

The primary responsibility of the Guest Service Representative is to be a key point of contact with our customers, past, present, and future. They are required to be customer service focused, and detail-oriented. 

You actively engage in multiple layers of the essential functions of the business. This includes, but is not limited to: selling reservations and concierge services to guests, processing reservation payments, and correspondence; assisting in daily maintenance of listing platforms, in-house POS systems and CRMs; and assisting in maintaining an organized, efficient and professional office environment. 

  • Promptly manage phone calls, text messages, and emails from guests to ensure guest satisfaction by preparing for upcoming stays, getting guests settled into their home, ensuring proper check-out, and handling any issues that may arise.
  • Input and finalize reservations, process payments, ensure rental agreements are signed, and communicate special requests to the proper channels of the team.
  • Possess and/or expand knowledge of the local area; wineries, restaurants, breweries, and attractions and be able to make recommendations to inquiring guests.
  • Actively aim to enhance the guest experience by connecting with guests, selling concierge services, making recommendations, and collaborating on new service offerings.
  • Be a representative of the values of the organization when interacting with the team and clients.
  • Adapt and evolve to the needs of the business in day-to-day operations.
  • Communicate in a friendly manner with all coworkers, and other employees, with a focus on quality teamwork and constructive problem solving of any issues.
  • Coordinate with the Operations Specialist on all office equipment issues and needs.


  • Full-time or part time; weekends required 
  • Hourly role; $16-$25/hour depending on experience; overtime upon Manager approval
  • Discretionary annual and seasonal bonuses
  • Paid time off
  • Flexible schedule
  • Employee discounted rates on lodging and transportation
  • Incredible team and work environment with people who care