Careers
To apply, send email including resume and cover letter to [email protected]
Maintenance Technician
Essential Responsibilities
- Troubleshoot and complete maintenance work orders as assigned consistently and efficiently with a sense of urgency.
- Weekly preventative maintenance property checks.
- Onboarding, post-departure and pre-arrival inspections.
- Documentation of time worked and tasks completed for billable and non-billable time.
- Conduct minor maintenance to vacation rental properties as directed by Maintenance Lead or management. This can include coordinating with service providers and vendors to complete major maintenance projects when needed.
- Repairing minor guest damage to the properties
- Monitoring and maintenance of hot tubs
- Light exterior and yard maintenance
- Trash and recycling collection
- Painting, touch-up and minor carpentry work
- Replacing specialty light bulbs
- Moving furniture during styling or deep cleaning
- Proper preparation for seasonal changes
Physical Demands and Work Environment
- Frequently required to stand and walk, climb, balance, bend, stoop, kneel or crawl.
- Exposure to outside weather conditions, and icy and slippery surfaces.
- Must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
- Work truck, gear and supplies provided.
Employment
- Valid driver's license required
- Full-time; weekends frequently required
- Hourly role; $16-$25 depending on experience; on-call opportunities; overtime upon Manager approval
- Discretionary annual and seasonal bonuses
- Paid time off
- Flexible schedule
- Employee discounted rates on lodging and transportation
- Incredible team and work environment with people who care
Reservations Specialist
Essential Responsibilities:
The primary responsibility of the Reservation Specialist is to be a key point of contact with our customers, past, present, and future. They are required to be customer service focused, and detail-oriented.
- Promptly manage phone calls, text messages, and emails from guests to ensure guest satisfaction by preparing for upcoming stays, getting guests settled into their home, ensuring proper check-out, and handling any issues that may arise.
- Input and finalize reservations, process payments, ensure rental agreements are signed, and communicate special requests to the proper channels of the team.
- Possess and/or expand knowledge of the local area; wineries, restaurants, breweries, and attractions and be able to make recommendations to inquiring guests.
- Be a representative of the values of the organization when interacting with the team and clients.
- Adapt and evolve to the needs of the business in day-to-day operations.
- Communicate in a friendly manner with all coworkers, and other employees, with a focus on quality teamwork and constructive problem solving of any issues.
- Coordinate with the Operations Specialist on all office equipment issues and needs.
Employment:
- Full-time or part time; weekends required
- Hourly role; Starting at $16.00 per hour; overtime upon Manager approval
- Discretionary annual and seasonal bonuses
- Paid time off
- Flexible schedule
- Employee discounted rates on lodging and transportation
- Incredible team and work environment with people who care